- The terms of this policy apply to rate schedules for residential, low use, irrigation, general service, large general service, and outdoor lighting.
- All rate schedules for electric service are based on 1 month’s electric service.
- 1 month’s service covers approximately 30 days, not necessarily a calendar month.
- For efficiency, the Cooperative may read meters and mail bills in multiple cycles a month.
- If a meter has stopped registering, or otherwise fails to correctly register power and energy supplied to the member, the Cooperative will render a bill based on an estimate of the amount of power and energy supplied by using the best available information.
- All bills are due and payable at the office of the Cooperative within 15 days of mailing.
- If the bill for any month is not paid within 20 days from the date of mailing, an interest charge of 1% will be billed to the past due portion of the bill. The interest charge, thereafter, will include all past charges, including previous interest charges.
- The balance of a monthly billing, if not paid, will be billed a second time with the next month’s billing.
- The past due portion of this billing will be marked as past due and immediately due.
- A final notice letter will be sent 7 days after the second billing and past due notice and will allow 7 additional days to pay the account.
- If payment of the account is not received by the end of 7 days (or satisfactory arrangements made), the service may be disconnected without further notice.
Reconnect
- If there is a request for reconnection during normal working hours, individuals shall pay a $150 reconnect fee in addition to the fees and requirements to establish service.
- If an established member requests reconnection outside normal working hours, they shall pay a $250 reconnect fee in addition to the fees and requirements to establish service.
- When returning to the Cooperative, individuals that have a past due balance that has been written off to bad debts or has been turned over to a collection agency, will not have service connected until past due balance is paid in full in addition to fees and requirements to establish service.
Non-Pay Reconnect
- When a member is disconnected for non-payment of a bill, payment of the account in full, a reconnect fee of $25, and a $200 deposit shall be made before the service is restored during normal working hours.
- In no case will a service disconnected for non-payment be reconnected after 9 pm.
- A member who has an arrears account may contact the Cooperative office and make arrangements to a maximum time limit of 90 days to have the arrears balance paid in full.
- If a past due balance remains after December 31st, the service shall remain disconnected, or be disconnected, and will not be reconnected until the past due amount and the annual minimum, based on the horsepower of the pump, have been paid in full.
- If a member has more than one service account and any of those accounts are past due, the unpaid balance may be transferred to the member’s active account. The balance must be paid in order for the member to continue receiving electric service.
- If a member is receiving service with an electric service account that is in arrears, additional service to a different meter or location will not be provided, connected, or reconnected until the balance has been paid.
- In case of a disputed bill and after it appears that the matter cannot be resolved at the staff level, the member shall be permitted to present it before the Board of Directors of the Cooperative at its next regular meeting.
- The appeal shall be in written form, signed by the person appealing, and shall contain a concise statement of the disputed matter, together with copies of any relevant exhibits.
- The board shall consider the matter and have full discretion to resolve the dispute in a just and equitable manner.
- If a member’s payment is returned unpaid to the Cooperative because of insufficient funds, closed account, or any other reason, the member will be charged the amount of $15 per returned item to cover the bank charges to the Cooperative and handling of the returned item.
- If a member has 3 insufficient payments returned, they will be required to pay by cash or credit/debit card for the following 12 months