Manager’s Message — May 2020
The changes in our day-to-day activities have made life a little different for all of us since the COVID-19 outbreak. I want to thank all of you for your patience and support as we work through the constraints that have been put into place to try to limit the spread of COVID-19.
Most of our workforce is working completely or partially remotely. All field personnel are taking unique measures
to maintain separation and avoid an internal outbreak that could cripple our core resources. We have implemented such measures, along with closing our office, for the safety of our employees and members, and to protect the critical operations of the utility, ensuring the essential flow of power is maintained.
During this time, you certainly have shifted—by choice or by necessity, in some cases—your habits of interactions with your community and businesses that are still able to operate. Here at the cooperative, we want to ensure we can help minimize these disruptions and ease the potential frustration often felt by such changes. To that end, I want to share a few ways you can continue interaction with your cooperative.
Whether you need to pay your power bill, have questions regarding your account or are a new member wanting to sign up for power, you can still call the office during this closure. When calling the office, it will ring through to our answering service, which will pass along your name and phone number to one of our customer service representatives, who will return your call shortly thereafter. Other options for paying your bill include our online portal on our webpage or signing up for our monthly recurring auto-pay program.
Again, I thank you for your patience during these difficult times. I would also like to say how proud I am of our employees. They have remained positive throughout this change and have helped make the situation as smooth as possible. I am thankful for all utility industry employees who are still working to make sure power is generated and delivered to your homes. We sometimes take for granted the miracle that happens each time we flip a switch.
I hope you and your families stay well, and our communities and businesses can work through this unprecedented event together, coming out stronger than ever.